At Vehicle Trust Report, we are committed to providing accurate and reliable digital vehicle history reports. Because our reports are generated and delivered electronically, our refund policy is different from businesses that sell physical products.
Please read this policy carefully before placing your order.
Digital Products
All vehicle history reports sold through Vehicle Trust Report are digital products. Once a report has been generated or delivered, it cannot be returned or exchanged.
For this reason, completed orders are generally non-refundable.
When a Refund May Be Considered
Although refunds are not guaranteed, we may review refund requests in the following situations:
- You were charged more than once for the same order.
- Your payment was processed successfully, but your report was never delivered due to a technical issue on our end.
- You were unable to access your purchased report after contacting our support team.
- A duplicate purchase was made by mistake.
Each request is reviewed individually, and any approved refund will be processed using the original payment method.
Refunds Will Not Be Issued If
Refunds are generally not available in the following cases:
- You entered an incorrect VIN or vehicle information during your purchase.
- You changed your mind after receiving the report.
- The report did not contain the information you expected.
- You no longer need the report after it has been generated.
- Delays caused by payment verification or temporary technical issues that are resolved successfully.
Incorrect Information
Please make sure all information entered during checkout, including the Vehicle Identification Number (VIN) and your email address, is accurate. Vehicle Trust Report is not responsible for reports generated using incorrect information provided by the customer.
How to Request a Refund
If you believe you qualify for a refund, please contact our support team within 7 days of your purchase.
To help us review your request quickly, please include:
- Your Order Number
- The email address used for the purchase
- The Vehicle Identification Number (VIN)
- A brief explanation of the issue
Our team will review your request and respond as soon as possible.
Processing Time
If a refund is approved, it will be issued through your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.
Contact Us
If you have any questions about this Refund Policy or need assistance with your order, please visit our Contact Us page. Our support team is always happy to help.
At Vehicle Trust Report, customer satisfaction is important to us. We strive to provide a smooth, secure, and reliable experience, and we’ll always work with you to resolve any genuine issues related to your purchase.